Shipping Policy

Last Updated: November 21, 2025

This Shipping Policy outlines our current shipping practices, rates, and delivery information. Please note that all shipping information, rates, methods, and delivery timeframes are subject to change without notice at the sole discretion of Kingma Lumber.

1. IMPORTANT DISCLAIMERS

1.1 SUBJECT TO CHANGE

All shipping rates, methods, carriers, delivery timeframes, and policies described on this page are SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. Current shipping options displayed at checkout supersede any information on this page.

1.2 NO GUARANTEES

Shipping estimates and delivery timeframes are approximate only and are NOT guaranteed. Kingma Lumber makes no guarantees regarding delivery dates or transit times.

1.3 LIMITATION OF LIABILITY

Kingma Lumber is not responsible for any delays, losses, or damages that occur during shipping. All claims must be directed to the applicable shipping carrier.

2. SHIPPING LOCATIONS

2.1 WE SHIP TO:

• All provinces and territories in Canada
• Select locations in the United States (subject to restrictions)

2.2 SHIPPING FROM:

All orders ship from our Edmonton, Alberta location:
Kingma Lumber
4607 91 Ave NW
Edmonton, Alberta T6B 2P9
Canada

2.3 INTERNATIONAL SHIPPING

International shipping outside of Canada and the United States is not currently available. This policy is subject to change.

3. SHIPPING METHODS AND CARRIERS

3.1 AVAILABLE CARRIERS

We work with multiple shipping carriers to provide competitive rates and reliable service, including:

• Canada Post
• UPS
• DHL Express
• Purolator
• Other freight carriers as needed

3.2 CARRIER SELECTION

Shipping carriers are selected based on package size, weight, destination, cost, and availability. You may see calculated carrier rates at checkout. We reserve the right to select the most appropriate carrier for your shipment.

3.3 CARRIER CHANGES

Carriers, services, and availability are subject to change without notice based on business needs, carrier performance, rates, and operational considerations.

4. SHIPPING RATES

4.1 CALCULATED SHIPPING RATES

Shipping costs are calculated at checkout based on:

• Package weight and dimensions
• Shipping destination
• Selected shipping method
• Current carrier rates
• Fuel surcharges and other carrier fees

4.2 HEAVY OR OVERSIZED ITEMS

For orders weighing 30 pounds (13.6 kg) or more, or items with large dimensions:

• Freight shipping may be required
• Custom freight quotes will be provided
• Additional fees may apply for residential delivery, liftgate service, or limited access locations
• Contact us at info@kingmalumber.ca for a shipping quote

4.3 LUMBER AND LARGE ORDERS

Lumber and bulk orders typically require special shipping arrangements:

• Freight charges are calculated based on weight, dimensions, and destination
• Delivery to commercial addresses may have lower rates than residential
• Shipping quotes are provided before finalizing the order
• Rates are subject to change based on carrier pricing

4.4 RATE CHANGES

Shipping rates are subject to change at any time without notice due to carrier rate changes, fuel surcharges, seasonal adjustments, or operational costs. Rates shown at checkout are the current applicable rates.

5. LOCAL DELIVERY AND PICKUP

5.1 LOCAL DELIVERY - EDMONTON AREA

Local delivery may be available for customers in the Edmonton metropolitan area:

• Delivery fees are calculated based on distance, order size, and delivery requirements
• Delivery dates are scheduled based on availability
• Contact us to inquire about local delivery options and pricing
• Local delivery terms and availability are subject to change

5.2 IN-STORE PICKUP

Free in-store pickup is available at our Edmonton location:

• Select "Local Pickup" at checkout
• You will be notified when your order is ready for pickup
• Bring your order confirmation and photo ID
• Pickup hours: During regular business hours
• Orders must be picked up within 14 days of notification

6. DELIVERY TIMEFRAMES

6.1 PROCESSING TIME

• Most orders are processed within 1-3 business days
• Custom orders and special items may require additional processing time
• Processing times may be longer during peak seasons or promotional periods
• Processing times are estimates only and not guaranteed

6.2 TRANSIT TIME

• Transit times vary by destination and shipping method
• Estimated delivery dates displayed at checkout are provided by carriers and are NOT guaranteed
• Transit times do not include processing time
• Business days only (excludes weekends and holidays)

6.3 TOTAL DELIVERY TIME

Total delivery time = Processing time + Transit time

Example: 2 days processing + 5 days transit = 7 business days total

NOTE: These are estimates only and actual delivery times may vary.

7. DELIVERY TERMS AND CONDITIONS

7.1 DELIVERY REQUIREMENTS

• Someone must be available to receive and sign for deliveries (for freight shipments)
• Ensure delivery address is accurate and accessible
• Provide delivery instructions if needed
• Ensure adequate space for delivery vehicles

7.2 RESIDENTIAL VS. COMMERCIAL DELIVERY

• Commercial addresses may have lower shipping rates
• Residential deliveries may incur additional fees
• Some carriers charge extra for residential delivery

7.3 ADDITIONAL DELIVERY SERVICES

The following services may be available for an additional fee:

• Liftgate service (for deliveries without loading dock)
• Inside delivery
• White glove delivery
• Scheduled delivery windows

7.4 UNLOADING

Unless otherwise arranged and paid for:

• Customer is responsible for unloading shipments
• Driver is not required to assist with unloading
• Arrange for adequate help to receive your shipment

8. SHIPPING DELAYS AND ISSUES

8.1 POTENTIAL DELAYS

Shipping delays may occur due to:

• Weather conditions
• Natural disasters
• Carrier delays or capacity issues
• Customs processing (for cross-border shipments)
• Remote or rural destinations
• Incorrect or incomplete shipping addresses
• Peak shipping seasons
• Strikes or labor disputes
• Pandemic or public health restrictions
• Any circumstances beyond our reasonable control

8.2 NO LIABILITY FOR DELAYS

Kingma Lumber is NOT liable for any shipping delays regardless of cause. We are not responsible for any direct, indirect, incidental, or consequential damages resulting from shipping delays.

8.3 TRACKING

• Tracking information will be provided when available
• Track your shipment using the carrier's website
• Tracking updates may not be real-time
• Not all shipping methods include tracking

9. DAMAGED OR LOST SHIPMENTS

9.1 INSPECTION UPON DELIVERY

CRITICAL: Inspect all shipments immediately upon delivery

• Check packages for visible damage before signing
• Note any damage on the delivery receipt
• Take photos of any damage
• Do NOT refuse delivery unless damage is severe
• Report damage to us within 48 hours

9.2 CONCEALED DAMAGE

Damage discovered after delivery:

• Report to us within 48 hours of delivery
• Provide photos of damage and packaging
• Keep all packaging materials
• We will file a claim with the carrier
• Claims process may take several weeks

9.3 LOST SHIPMENTS

If your shipment appears to be lost:

• Contact us after the estimated delivery date has passed
• We will investigate with the carrier
• Carrier investigation may take 7-14 business days
• Refunds or replacements are at our discretion and subject to carrier claim resolution

9.4 LIABILITY LIMITATIONS

Kingma Lumber's liability for lost or damaged shipments is limited to:

• The carrier's liability limits (typically $100 CAD for standard parcels)
• Additional insurance must be purchased separately if desired
• We are not liable for any consequential damages
• Claims are subject to carrier terms and conditions

10. CUSTOMS, DUTIES, AND TAXES

10.1 INTERNATIONAL SHIPMENTS (US)

For shipments to the United States:

• Customs clearance is required
• Customs duties, taxes, and brokerage fees may apply
• Customer is responsible for all customs charges
• Delays may occur during customs processing
• We cannot predict or control customs charges

10.2 REFUSED SHIPMENTS

If you refuse a shipment due to customs charges:

• Original shipping charges are non-refundable
• Return shipping charges will be deducted from your refund
• Customs fees and storage charges may be deducted
• Restocking fees may apply

11. SHIPPING ADDRESS

11.1 ACCURATE ADDRESS REQUIRED

• Ensure your shipping address is complete and accurate
• Include apartment/suite numbers if applicable
• Provide a phone number for delivery contact
• Address changes after shipment may not be possible

11.2 INCORRECT ADDRESSES

If your package is returned or redirected due to an incorrect address:

• You will be charged for return shipping
• You will be charged for reshipment to the correct address
• Address correction fees from carriers will be passed to you
• Kingma Lumber is not responsible for address errors

11.3 UNDELIVERABLE PACKAGES

Packages returned as undeliverable:

• Original shipping charges are non-refundable
• Return shipping charges will be deducted from refund
• Restocking fees may apply

12. RISK OF LOSS

12.1 TITLE AND RISK

Title and risk of loss pass to the customer upon delivery to the carrier. Once shipped, Kingma Lumber is not responsible for lost, stolen, or damaged goods.

12.2 STOLEN PACKAGES

Kingma Lumber is not responsible for packages stolen after successful delivery. File a police report and contact the carrier if your package is stolen.

13. SHIPPING RESTRICTIONS

13.1 We reserve the right to:

• Refuse shipping to certain addresses or regions
• Limit shipping methods available
• Require alternative shipping methods for certain products
• Cancel orders if shipping is not feasible
• Apply additional shipping charges if initial quote was insufficient

13.2 HAZARDOUS MATERIALS

Some products (stains, finishes, adhesives) may be subject to hazardous materials shipping restrictions and can only be shipped by ground service or may not be available for shipment to certain locations.

14. SHIPPING MODIFICATIONS

14.1 CHANGES BEFORE SHIPMENT

Contact us immediately if you need to modify your order before shipment:

• Address changes may be possible before shipment
• Shipping method changes may be possible
• Additional fees may apply
• Changes are not guaranteed once order is processed

14.2 CHANGES AFTER SHIPMENT

Once shipped, changes are generally not possible. Contact the carrier directly for intercept or hold services (additional fees apply).

15. KINGMA LUMBER RESERVES THE RIGHT TO:

• Modify shipping rates at any time
• Change shipping carriers and methods
• Update delivery timeframes
• Modify this Shipping Policy without notice
• Cancel or refuse any order
• Require alternative shipping arrangements
• Pass through carrier surcharges and fees
• Select the most appropriate shipping method
• Combine or split shipments as needed

16. CONTACT INFORMATION

For shipping questions or concerns:

Kingma Lumber
Edmonton, Alberta, Canada
Email: info@kingmalumber.ca
Website: www.kingmalumber.ca

17. FINAL DISCLAIMER

This Shipping Policy provides general information about our current shipping practices. All information is subject to change without notice. Shipping options, rates, and terms shown at checkout are the controlling terms for your order. Kingma Lumber makes no warranties or guarantees regarding shipping, delivery times, or carrier performance. By placing an order, you acknowledge and accept these terms and limitations.