Privacy Policy
Last Updated: November 21, 2025
Kingma Lumber is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. INTRODUCTION
1.1 This Privacy Policy applies to all personal information collected by Kingma Lumber through our website, retail store, phone orders, email communications, and any other interactions with our business.
1.2 By using our services, making a purchase, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
1.3 We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.
2. DEFINITIONS
"Personal Information" means information about an identifiable individual, including but not limited to name, email address, phone number, mailing address, payment information, and purchase history.
"We," "us," or "our" refers to Kingma Lumber, located in Edmonton, Alberta, Canada.
3. INFORMATION WE COLLECT
3.1 INFORMATION YOU PROVIDE DIRECTLY
We collect personal information that you voluntarily provide to us, including:
• Name and contact information (email address, phone number, mailing address, billing address, shipping address)
• Account credentials (username, password)
• Payment information (credit card numbers, billing information)
• Purchase history and transaction details
• Membership information
• Communication preferences
• Information provided in emails, phone calls, or in-store interactions
• Survey responses and feedback
• Contest or promotion entries
• Special order specifications and project details
3.2 INFORMATION COLLECTED AUTOMATICALLY
When you visit our website or interact with our online services, we automatically collect certain information, including:
• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Cookies and similar tracking technologies
• Referring website addresses
• Date and time of visits
• Search queries on our website
3.3 INFORMATION FROM THIRD PARTIES
We may receive information about you from third-party sources, including:
• Payment processors and financial institutions
• Shipping and delivery service providers
• Marketing and analytics service providers
• Social media platforms (if you interact with us through social media)
• Credit reporting agencies (for commercial credit accounts)
• Publicly available sources
4. HOW WE USE YOUR INFORMATION
4.1 We collect and use your personal information for the following purposes:
• Processing and fulfilling orders, including payment processing and delivery
• Creating and managing customer accounts
• Providing customer service and responding to inquiries
• Administering membership programs and benefits
• Sending transactional communications (order confirmations, shipping notifications, receipts)
• Marketing and promotional communications (with your consent)
• Improving our products, services, and website functionality
• Analyzing customer behavior and preferences
• Conducting market research and surveys
• Detecting and preventing fraud and security threats
• Complying with legal obligations and enforcing our terms and conditions
• Resolving disputes and troubleshooting problems
• Managing special orders and custom projects
• Maintaining business records and accounting
• Evaluating creditworthiness for commercial accounts
4.2 We will only use your personal information for the purposes for which it was collected, unless we obtain your consent for a new purpose or as required or permitted by law.
5. LEGAL BASIS FOR PROCESSING (PIPEDA COMPLIANCE)
5.1 We collect and process your personal information based on:
• Your consent (express or implied)
• Contractual necessity (to fulfill our obligations to you)
• Legal obligations (compliance with laws and regulations)
• Legitimate interests (business operations, fraud prevention, improving our services)
5.2 You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
6. DISCLOSURE OF PERSONAL INFORMATION
6.1 We may share your personal information with third parties in the following circumstances:
• SERVICE PROVIDERS: We share information with trusted service providers who perform services on our behalf, including:
- Payment processors
- Shipping and delivery companies
- Email marketing platforms (e.g., Klaviyo)
- Website hosting and maintenance providers
- Customer relationship management systems (e.g., HubSpot)
- Analytics providers
- Cloud storage providers
- Point-of-sale system providers
• BUSINESS TRANSFERS: If Kingma Lumber is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction.
• LEGAL REQUIREMENTS: We may disclose your information when required by law, court order, or government authority, or to protect our legal rights, property, or safety.
• FRAUD PREVENTION: We may share information with fraud prevention services and law enforcement to detect and prevent fraudulent activities.
• WITH YOUR CONSENT: We may share your information with third parties when you provide explicit consent.
6.2 We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
6.3 We require all third-party service providers to maintain appropriate security measures and use your personal information only for the purposes for which it was disclosed.
7. DATA RETENTION
7.1 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
7.2 Typical retention periods include:
• Transaction records: 7 years (for accounting and tax purposes)
• Customer account information: Duration of account plus 1 year after closure
• Marketing communications data: Until you unsubscribe or withdraw consent
• Website analytics data: Up to 26 months
• Security and fraud prevention data: As required by law or business necessity
7.3 After the retention period expires, we will securely delete, destroy, or anonymize your personal information.
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
8.2 Types of cookies we use:
• ESSENTIAL COOKIES: Required for website functionality (shopping cart, checkout process)
• PERFORMANCE COOKIES: Collect anonymous data about website usage
• FUNCTIONALITY COOKIES: Remember your preferences and settings
• MARKETING COOKIES: Track your browsing activity for targeted advertising
8.3 You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
8.4 We may use third-party analytics services (such as Google Analytics) to understand how visitors use our website.
9. MARKETING COMMUNICATIONS
9.1 With your consent, we may send you marketing communications about our products, services, promotions, and events via email, SMS, or mail.
9.2 You can opt out of marketing communications at any time by:
• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to SMS messages
• Contacting us directly at info@kingmalumber.ca
• Updating your communication preferences in your account settings
9.3 Even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.
10. YOUR PRIVACY RIGHTS
Under Canadian privacy law (PIPEDA), you have the following rights:
10.1 RIGHT TO ACCESS: You have the right to request access to the personal information we hold about you.
10.2 RIGHT TO CORRECTION: You have the right to request correction of inaccurate or incomplete personal information.
10.3 RIGHT TO WITHDRAW CONSENT: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
10.4 RIGHT TO DELETION: You may request deletion of your personal information, subject to legal retention requirements.
10.5 RIGHT TO LODGE A COMPLAINT: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
10.6 To exercise any of these rights, please contact us using the information provided in Section 17.
11. DATA SECURITY
11.1 We implement appropriate technical, physical, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
11.2 Security measures include:
• Secure Socket Layer (SSL) encryption for online transactions
• Secure data storage and backup systems
• Access controls and authentication requirements
• Employee training on privacy and data security
• Regular security assessments and updates
• Secure disposal of personal information when no longer needed
11.3 While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
11.4 You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.
12. THIRD-PARTY LINKS
12.1 Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites.
12.2 We encourage you to review the privacy policies of any third-party websites you visit.
13. CHILDREN'S PRIVACY
13.1 Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
13.2 If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
14. INTERNATIONAL DATA TRANSFERS
14.1 Your personal information may be stored and processed in Canada or other jurisdictions where our service providers operate.
14.2 Some of our service providers may be located outside of Canada, including in the United States. When we transfer information outside of Canada, we ensure appropriate safeguards are in place.
14.3 By providing your personal information, you consent to the transfer of your information to jurisdictions outside of Canada, which may have different data protection laws.
15. BUSINESS TRANSACTIONS
15.1 If Kingma Lumber enters into a business transaction such as a merger, acquisition, or sale of assets, your personal information may be among the assets transferred.
15.2 You will be notified via email and/or prominent notice on our website of any change in ownership or use of your personal information.
16. SHOPIFY
16.1 Our online store is hosted by Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.
16.2 Your data is stored through Shopify's data storage, databases, and applications. Your data is stored on secure servers behind a firewall.
16.3 For more information about Shopify's privacy practices, please visit: https://www.shopify.com/legal/privacy
17. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Kingma Lumber
Privacy Officer
Edmonton, Alberta, Canada
Email: info@kingmalumber.ca
Website: www.kingmalumber.ca
18. COMPLAINTS
18.1 If you have a complaint about our handling of your personal information, please contact us using the information above. We will investigate and respond to your complaint within a reasonable timeframe.
18.2 If you are not satisfied with our response, you may file a complaint with:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
19. CONSENT
19.1 By using our website, making a purchase, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
19.2 In some circumstances, we may seek your express consent through opt-in mechanisms, checkboxes, or signed agreements.
19.3 Your continued use of our services after changes to this Privacy Policy constitutes acceptance of those changes.
20. PROVINCIAL PRIVACY LAWS
20.1 This Privacy Policy is designed to comply with PIPEDA and other applicable federal and provincial privacy legislation in Canada, including Alberta's Personal Information Protection Act (PIPA).
20.2 If there are conflicts between this policy and applicable provincial laws, the provincial laws will prevail to the extent of the conflict.
Thank you for trusting Kingma Lumber with your personal information. We are committed to protecting your privacy and handling your information responsibly.